The necessary partShipping, returns and privacy

Written plainly. If anything here is unclear, ask and it will be answered directly.

Shipping

Prints are made to order and usually leave within about a week. Anything already in the studio ships within a few days.

Original paintings are packed individually and, above a certain size, crated and sent by freight. Shipping on an original is arranged with you directly after the order - it is not a flat rate and it is not included in the price unless stated.

Tracking is emailed as soon as a parcel is handed over.

Returns

Prints and merchandise can be returned within 30 days of arrival, in the condition they arrived in, for a refund of the item price. Return postage is yours unless the item arrived damaged or wrong.

Original paintings are sold as seen and are not returnable once delivered, except where they arrive damaged. Ask for more photographs before buying - that request is always welcome.

Commissioned work is not returnable, because it was made for you. The deposit covers work already done if you withdraw partway.

Damage in transit

Photograph the packaging and the piece before doing anything else, and get in touch within 7 days. Everything ships insured and it gets sorted out.

Auctions

Bids are binding. The highest bid above the reserve at close wins, and payment is due within 5 days.

Any bid placed in the final minutes extends the close by the same interval, repeatedly, until a bid goes unanswered. That is deliberate: the piece should go to whoever actually values it most, not to whoever has the fastest connection.

A reserve, where one is set, is not published. The listing only shows whether it has been met.

Payment

Payments are processed by Stripe. Card details are entered on Stripe systems and are never seen by, sent to, or stored on this site.

What this site stores

Orders: what you bought, the total, your email and delivery address, so the order can be fulfilled and the books kept.

Bids: the amount, the name you chose to display, and your email so you can be told the outcome. Your email is never shown publicly - bidders appear as a first name and last initial.

Enquiries: whatever you put in the commissions form.

Your cart lives in your own browser, not on the server, and is not sent anywhere until you check out.

Nothing is sold or passed on beyond the services needed to run the shop - payment, delivery and email.

Copyright

Copyright in all works stays with SEAN AMUNDSON. Buying a piece buys the object, not the right to reproduce it commercially.